Thank you for shopping with Industrial Buyer. We strive to ensure that our customers are satisfied with their purchases. If you are not completely happy with your purchase, we’re here to help!
1. Returns
We accept returns within 7 days of the date you received your order. To be eligible for a return, the item must meet the following conditions:
- The item must be unused, unworn, and in the same condition that you received it.
- The item must be in its original packaging.
- Proof of purchase (receipt or order confirmation) is required to process your return.
Non-returnable items: Certain items are non-returnable for hygiene, safety, or legal reasons. These include:
- [Examples of non-returnable items, e.g., opened Tapes adhesives, etc.]
2. Refunds
Once we receive your return, we will inspect the item and notify you about the status of your refund. If your return is approved, we will initiate a refund to your original payment method. The processing time for the refund may take 7 business days depending on your payment provider.
Please note:
- Shipping costs are non-refundable.
- If you received a free or discounted shipping offer, the original shipping charges may be deducted from your refund.
3. Exchanges
If you wish to exchange an item for a different size, color, or style, please follow the return process first. Once we have received and processed your return, you may place a new order for the item of your choice. We do not directly process exchanges; returns must be completed before a new purchase.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at +91 8073370293 with the following information:
- Order number
- Photos of the damaged or defective item
- A description of the issue
We will arrange for a replacement or issue a full refund depending on the circumstances.
5. How to Return an Item
To return an item, please follow these steps:
- Contact Us: Reach out to our customer support team at+91 8073370293 to initiate the return process.
- Return Authorization: Once your return is approved, you will receive return instructions and an authorization number (if applicable).
- Pack the Item: Carefully pack the item in its original packaging (if possible) and include a copy of your proof of purchase.
- Ship the Item: Ship the item back to us using a trackable shipping service or purchase shipping insurance. You are responsible for the return shipping costs unless the item was defective or damaged.
6. Shipping Costs
- Return Shipping: You are responsible for the cost of return shipping unless the item is defective, damaged, or if we made an error in fulfilling your order.
- Original Shipping Charges: Shipping costs paid for the original order are non-refundable.
7. Late or Missing Refunds
If you haven’t received your refund within the expected time, please:
- Check your bank account or payment provider.
- Contact your bank or credit card company, as it may take some time before your refund is officially posted.
- If you’ve done all of the above and still haven’t received your refund, please contact us at +91 8073370293.
8. Contact Us
If you have any questions or need further assistance, please feel free to contact us:
- Email:Industrialbuyerpro@gmail.com
- Phone:+91 8073370293